The Love Team
We do not only support you as our client but are also passionate about supporting our whole remote team!
That includes all the remote workers that work for our clients. We call the support team that is dedicated to our remote team members the LOVE TEAM!
Let me give you a scenario. (This actually happened!)
A client is on a check-in call with their account manager and a member of the Love Team. The client mentions they’re thinking of getting a second monitor for their remote team member.
You see the role is a detailed one with lots of multi-tasking including checking and updating spreadsheets… creating reports… checking labels and deliveries… and a lot more.
The account manager says “Sure thing!”
Our Love Team member, Jong, who is also a tech wiz, jumps on a Zoom call with the remote team member, chats about their current technical setup, asks for photos of her computer’s connections and eventually comes up with two potential options for monitors that will work best for her computer.
That's what the Love Team does. And more!
They’re also there for emotional support. Boyfriends breaking up with them, family troubles, work frustrations, you name it, the Love Team has been a shoulder to cry on for everything!
But it’s not all work and gloom! They are called the Love Team for a reason.
They organise gifts for birthdays, work anniversaries or any other notable milestones. They even help clients give their remote team members ‘thank you’ and ‘well-done’ celebration gifts. And these get delivered straight to your remote team member’s house without you even lifting a finger.
They also plan in-person team meet-ups and even motivate the team with company-wide game sessions and coffee chats.
Even our Love Team is built on giving dedicated and unique support to our remote team members in both the Philippines and South Africa. So our remote workers can reach out to the Love Team any time via our various community channels to share their struggles and celebrate their achievements. They know the Love Team has their back!
Best of all, they know they have a support structure that is there to help them succeed in their role, leading to better outcomes for our clients.
You can find out more about how we support our remote workers here.
REGULAR CHECK-INS
We have a process in place to get you and your remote worker to work in synch within no time at all:
For at least the first month, we will meet with you and the remote worker to help support you and your new team member. We will be there to nurture your growing relationship as you get used to each other and learn to work together. That’s because we know seemingly small tweaks can make a BIG difference to the outcome.
It can be a game-changer for your business! We feel so strongly about this process; it’s actually in our client agreement!
That’s because the people who follow this process do on average have better outcomes. So we’ll work with you to ensure you’re getting that return on investment that you’re after.
After that, the frequency of our meetings will probably be fewer.
We’ll continue to still check in with you and your remote team member, finetuning your operational processes and elevating your collaborative efforts.
As you and your team member get into a regular flow of working, you’ll probably start to feel comfortable telling us “Hey, I don’t need you guys hovering about anymore,” and we’ll gladly back off.
