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How long does a Virtual Assistant get for lunch?

Have you ever noticed that the questions that you get asked are not REALLY the questions that need answering?

An example in our business is if a client asks “How long does my VA get for lunch” it might mean:

  • My Virtual Assistant is not communicating to me so that I have certainty

  • I don’t feel like I am getting value from my Virtual Assistant

  • I feel uncomfortable asking my Virtual Assistant questions

And IF it is one of these things then we need to address the real question.

Just saying ”1 hour” is not going to cut it.

What seemingly simple questions are your clients asking? It could be

 

  • How long is it going to take?
  • What is the purpose of that?
  • Is this the best way?

…and are they really saying something else? Perhaps

  • I don’t have confidence in the process
  • I think it is taking too long
  • I am not sure if I am getting value

Recognising the real question under the actual question is super valuable.

Answering those simple questions AND addressing those often un-asked bigger challenges, makes sure that you clients feel like they are heard and getting value and enhances the probability that they will remain clients.

Stop and think…what is the BIGGER question behind the question that you have been asked?

This sounds small, but it might just be a game changer.

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