Communication is critical for a business to be successful. Sometimes, people in the industry treat their Virtual Assistants like machines that simply do tasks for them. But it is important to remember that they are people, and as such invest in forming a good relationship with your virtual assistant, just like any other team member. As your relationships with your Virtual Assistants grow, so do the outputs provide leading to more value to your business.
To make the communication as smooth as possible we explore your existing platforms and build from there if required. We consider the systems for the different types of communication, eg text, document sharing, video conferencing, calling etc. And also, the business rules and frequency. Each communication strategy is tailored to the needs of the business and person preferences of the individuals.
It is important that communication is not just limited to text, it is also about forming a relationship as well as getting to know each other. If you really want to know your Virtual Assistant, face to face conversations are a must. Daily video conferences are a popular strategy especially in your first week with your Virtual Assistant. When your Virtual Assistant starts getting the hang of it, you can have less frequent video conferences from then on out but still make sure to communicate with them regularly.
Another useful tool is an end of day report which summarizes what your team member has done that day, what they plan on doing tomorrow (so that you can see their understanding of the priorities) and any questions for you. We provide training to the virtual assistants on how to complete an awesome end of day report that keeps the business owner informed.